Typically, our managers begin preparing for hurricanes by double-checking each storage unit to make sure that doors are properly closed and locked. They then inspect the rest of the property and secure any items that could become a projectile in high winds. Important computer records and tenant files are backed up and stored off-site in a safe place.
Our Call Center, which is located at our Home Office in Gulfport, Mississippi, stays open during the storm in case our tenants or managers need assistance. If the storm’s projected path is expected to hit Gulfport, we temporarily close the Home Office during the storm, then reopen once the storm passes.
Once the storm has finally moved on, our first priority is to make sure that our facility managers are safe. As soon as we are able to verify that they are in no danger, we give them the “okay” to return to their storage facility to assess the damage.
Meanwhile, a member of our Home Office team is dispatched to any affected facilities to provide aid and assistance. We deliver food, supplies and any tools needed to clear debris or hazardous material that poses a threat to our tenants’ safety. This includes items such as power generators, chainsaws, tarps and anything else our managers need to get their facility back in full operation.
Once we arrive, we quickly start cleaning up the property, repairing doors, and replacing broken locks.
Once our storage facility is back in operation, we reach out to our communities to help aid in their recovery efforts. We use our free move-in truck to help them move and store any salvageable belongings that have survived the fierce weather.