We know that some Reservation Centers have automated recordings, robots or someone that’s hard to understand. With Tellus Self Storage you won’t have to worry about that. We’ve got real life humans working at our Reservation Center.
Our Reservation Center employs Real People!
We know how difficult it can be to when talking to ‘sales’ individuals on the phone. With our Reservation Center, you get a real live human seven days a week!
Yes, Seven Days A Week
Our Reservation Center is open Monday – Friday 7 AM – 7 PM , Saturday & Sunday from 8 AM – 7 PM and of course Holidays 7AM – 3PM. So no matter what time you call, during these hours of operation you’ll be sure to talk to an actual human.
Now, of course, there are exceptions to the rule, say for example we are on the other line. You might get a recording but if you leave a message a human will call you back.
For those that rather talk via words you can email us and we will call you back.
Things you should know about Our Ladies
- They will ask for your contact information: this is in case they get disconnected from you as well as to forward your information to the property Managers
- They can not take payments over the phones, this for security reasons, but they will connect you to the Property Manager for payment via phone if needed.
- They are trying to get you the best rates for your storage needs. The questions that these wonderful ladies ask are not simply for fun, they are trying to get you the best bang for your buck while also making sure you have all the space you need.
Our Reservation Center will do whatever they can to help determine what size or type of storage unit you might need. If for any reason they transfer you to the Property Manager it is because they themselves at the Storage Experts and the reservationist is doing all they can to find the solution to your storage needs.
Believe in the process and allow them to help you, you’ll be surprised at how easy getting a storage unit actually is.